---
title: Logging into VitalCare Connect
description: Login options for accessing VitalCare Connect
---

[Skip to content](https://help.vitalcare.org/logging-into-vitalcare-connect#main-content)

[![VitalCare Connect](https://help.vitalcare.org/hs-fs/hubfs/VC%20Connect_Logo%20default-1.png?width=200&height=100&name=VC%20Connect_Logo%20default-1.png)](https://help.vitalcare.org?hsLang=en)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [VitalCare Connect](https://help.vitalcare.org/?hsLang=en)
2. [Product Guides](https://help.vitalcare.org/product-guides?hsLang=en)

# Logging into VitalCare Connect

**Note:** before logging into VitalCare, your facility must be configured depending on your EHR integration or by setting up a Facility Manager access. [Contact your CSM](https://help.vitalcare.org/contact-your-customer-success-manager?hsLang=en) for more information.

### **Logging into VitalCare Connect**

The following options are available when logging into VitalCare Connect:

- **Sign in with PointClickCare**
  
    - Direct login is available for facilities using PCC where nurses have usernames and passwords (managed through PCC) 
          - Usernames are case sensitive
          - Facility alpha prefix is required (e.g. pghc.username)
    - If Microsoft SSO is enabled for your facility in PCC, use the "Sign in with SSO" option.
- **Email/Username Login** 
    - Facility Manager roles must first be assigned in order to: 
          - Add new users to your facility in VitalCare
          - Manage and send password reset emails for your staff
    - This option is available for those using MatrixCare or alternative EHR systems
- **Provider Login** 
    - This is used exclusively by VitalCare Connect providers and is not for facility or Medical Director partner use

![Screenshot 2026-02-03 at 10.17.51 PM](https://help.vitalcare.org/hs-fs/hubfs/Screenshot%202026-02-03%20at%2010.17.51%20PM.png?width=487&height=455&name=Screenshot%202026-02-03%20at%2010.17.51%20PM.png)

**Having issues logging in?** Contact the VitalCare technical support team by dialing the IT number on the wallpaper of your iPad.

 

### **✅ View Next Step:** [How do I request a provider consultation?](https://help.vitalcare.org/how-do-i-request-a-provider-consultation?hsLang=en)<https://help.vitalcare.org/how-do-i-complete-a-consultation-call?hsLang=en>

- [Product Guides](https://help.vitalcare.org/product-guides?hsLang=en)
- [EHR Integrations](https://help.vitalcare.org/ehr-integrations?hsLang=en)
- [SNF This Podcast](https://help.vitalcare.org/snf-this-podcast?hsLang=en)
- [Support](https://help.vitalcare.org/support?hsLang=en)
- [FAQs](https://help.vitalcare.org/faqs?hsLang=en)

[![VC Connect\_Logo default](https://help.vitalcare.org/hs-fs/hubfs/VC%20Connect_Logo%20default.png?width=200&height=54&name=VC%20Connect_Logo%20default.png "VC Connect_Logo default")](http://vitalcare.org/)

VitalCare Connect Help Center

Copyright © 2026, VitalCare Health