Chatting with a Provider
After a consultation, a nurse can continue to conversing with the provider who assisted them via the "View chat" button on every completed consultation. This can expedite clarifications, avoid additional video calls for the same issue, and allow nurses to follow up specifically with the provider that assisted them with a patient.
Note: users will be prompted to enter an SMS-enabled number after logging into VitalCare Connect. No PII is sent via SMS, only a notification indicating that the nurse has a new chat notification from a provider. They must log into the app to view the message.
All chats are also available by clicking the chat bubble in the top right corner of the app next to the user's initials.
Sample Interaction with a Provider
Below is an example use case when a nurse needed clarification of an order that was recently given to them by the VitalCare Connect provider. By using the chat, the nurse was able to converse directly with the original provider who assisted them during the consultation, saving time and avoiding the need for a second video call:
Having issues with the Chat feature? Contact the VitalCare technical support team by dialing the IT number on the wallpaper of your iPad.